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Questions frequent
Find here the answers to the most frequently asked questions about our products, customization, orders, deliveries, returns, and our services. If you don't find your answer, our team remains at your disposal via the Contact page.
What types of products does La Porce-Laine offer?
We offer clothing, accessories, and everyday objects inspired by our offbeat universe. You will also find exclusive collections, limited editions, and customizable creations.
How to choose the right size?
Each product page includes a size guide. If you are between two sizes, please refer to the instructions on the product or contact us before placing your order.
Are your clothes unisex?
Most of our products are unisex. Sizing information is provided on each product page.
Are the colours true to the photos?
We do our best to render true colors. Slight variations may appear depending on the screen.
Are the products made in France?
Our clothing and accessories are mostly made in Asia, by suppliers carefully selected for the quality of their products, the use of eco-responsible materials, and their adherence to demanding standards. All embroideries, screen-printed transfers, and the application of our labels are then carried out in Normandy. We want to guarantee meticulous finishes and promote local expertise.
How do I customize a product?
Select a customizable product, then use the customization module. You will be able to choose the different options offered before adding your creation to the cart.
Which products can be customized?
Customizable products are easily identifiable thanks to our customization module. You can notably choose your visible and hidden pig on a selection of t-shirts, sweatshirts, sweaters, and socks. Regarding embroidery, only our t-shirts currently allow you to add a small hidden pig.
Can I see a preview before ordering?
Yes. When the configurator allows it, a preview is displayed before you confirm your order
Can I change my customization after ordering?
If your order has not yet entered production, contact us quickly. A modification may still be possible depending on its progress.
How long does it take to make a customizable product?
Our customizable products are usually prepared within 24 to 48 business hours. Once your order has been shipped, please allow an additional 24 to 48 hours for delivery in mainland France, depending on the chosen carrier. Delays may be slightly longer during peak seasons.
Can I customize several different products in one order?
Yes, each product can be customized independently.
How do I place an order?
Add your items to the cart, confirm your order, then choose your shipping and payment methods.
Can I modify or cancel my order?
Please contact us as soon as possible. If the order has not yet been prepared, we will do what is necessary.
How do I track my order?
As soon as it ships, you will receive an email containing your tracking number.
Where can I find my invoice?
Your invoice is available in your customer area and can also be sent by email.
I haven't received the confirmation email.
Please check your spam folder. If you still don't find anything, please contact our customer service.
What payment methods do you accept?
We accept major credit cards as well as the payment methods displayed when you confirm your order.
Is payment secure?
Yes. All transactions are secure thanks to recognized payment solutions.
Can I pay in installments?
When this option is available, it will be offered directly at checkout.
What are the delivery times in mainland France?
As a general rule, our customers receive their order within 2 to 5 business days. Orders are carefully prepared as quickly as possible, then shipped via the selected carrier.
Do you deliver internationally?
Yes, we ship to several countries. Available destinations are indicated during checkout.
How much is shipping?
Shipping costs are calculated based on your address and the selected carrier. They are displayed before payment.
What if my package is lost or damaged?
Please contact us promptly with your order number and, if possible, photos of the package.
Can I return an item?
Yes, non-customized items can be exchanged or refunded within 30 days of receiving your order, provided they are in their original condition, unworn, unwashed, and undamaged. However, personalized products, being made to order, are neither exchangeable nor refundable, except in the case of an error on our part or a manufacturing defect.
Can personalized products be returned?
As custom products are produced specifically for you, they generally cannot be returned except in case of an error on our part or a manufacturing defect.
How long does it take to get a refund?
Refunds are issued after the return is received and validated, using the original payment method.
How do I make a return?
Return instructions are detailed on our dedicated page.
How do I wash my garment?
To preserve the quality of your garment, we recommend machine washing at 30 or 40°C, preferably inside out. Avoid tumble drying, which can damage fibers, embroidery, and prints over time.
How to preserve embroidery or marking?
Wash your garment inside out, at a low temperature, and avoid tumble drying.
How does the loyalty program work?
You earn points with every purchase and for certain actions proposed by La Porce-Laine. These points give you access to rewards.
How can I check my points balance?
Log in to your customer area to view your balance and benefits.
Do points expire?
The program's conditions are detailed on the dedicated page.
Do you offer gift cards?
Yes. Our gift cards allow you to give the amount of your choice.
How long is a gift card valid for?
The validity period is indicated at the time of purchase.
Can I use multiple gift cards on one order?
If this option is available, it will be offered during checkout.
How do I contact customer support?
You can contact us via our contact form or by the methods indicated on our Contact page.
What are your response times?
We generally respond within 24 to 48 business hours.